Goldlane Digital Gold FAQ

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Account

Is it possible to change my registered mobile number?
Unfortunately, it is not possible to change your registered mobile number.
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In case I lose my registered mobile number, how do I reset my password?

Please contact our support team if you lose/forget your mobile number.

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Why should I get my KYC done with Goldlane?

Our top priority is the safety and security of your investment. KYC verification helps us to validate your authenticity and aids in adding a nominee for your account. This also helps us to prevent potentially fraudulent activities.

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How do I complete my KYC process?

Simply open the GoldLane app on your phone, go to settings and click on the KYC verification tab under the Profile section to complete the process

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What KYC documents are accepted?

In order to complete your KYC verification process, you may submit any one of the following Government validated identification cards:
a) Voter Card
b) Aadhar Card
c) Driving License
d) PAN Card

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What happens to my accumulated Gold/Silver in case of any mishap?

In the event of any casualty or death, the nominee is entitled to all investments secured in the vault.

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How do I add a Nominee for my account?

After completing KYC verification, open the settings tab on your GoldLane app and click on “Add Nominee” and fill out the requisite details. In case your KYC verification hasn’t been completed, please visit your Profile and complete the verification to add a nominee.

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Is it possible to change the Nominee?

Yes, we offer you the option to change your nominee. Please contact our support team for further details

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How and when does a nominee play the role?

GoldLane monitors your login activity. In case your account is completely inactive for more than 365 days, we will notify you. And if there’s no response from your behalf for 21 days, we will contact your nominee and further process will be carried out.

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How can I reset my password?

In case you wish to reset your password, enter your registered mobile number and click on the “Forgot Password” tab. An OTP will be sent to you via SMS. Simply enter the OTP and click on proceed.

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Is a PAN Card mandatory?

PAN Card details are required only when a transaction value crosses Rs. 2 Lakh.

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