Goldlane Digital Gold FAQ

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What can I do with my accumulated digital Gold?
At GoldLane, we offer you the flexibility to sell, exchange or get your gold delivered to your doorstep.
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How to buy digital gold on GoldLane?

On the GoldLane app,
1.Open buy option
2.Choose the commodity you want to buy.
3.Enter value in Rupee or Weight
4.Proceed to payment.

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What is the minimum amount required to buy digital gold/silver?

We offer digital gold/silver purchase options from prices starting as low as ₹1.

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What is the purity of gold/silver I buy from GoldLane?

Our offerings include 24 Karat (999) and 22 Karat (916) Gold and Silver (999).

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What is the assurance for purity and safety of the gold/silver I purchase?

All our offerings are BIS Hallmark/Independent Assayer certified. GoldLane offers the best assurance for your gold, in terms of quality as well as security.
Industry Standard Vaults, coupled with insurance coverage, ensures that your gold and investments are in the safest hands.

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How to check my vault balance?

On the GoldLane app, choose vault option and you should be able to see your vault balance with nett worth of it.

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Can I buy gold/silver coins directly?

Yes, you will be able to make purchases directly from the GoldLane app. Our highest safety standards ensure that all your private information is safe with us.

 

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Where can I obtain an invoice for my purchases?

After a purchase is made, an Invoice will be sent directly to your registered email id.
You can also find a copy of the Invoice in your order summary.

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Can I cancel the Buy order?

Unfortunately, once an order is placed, you will not be able to cancel it.

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How often are the prices changed/updated for a transaction?

Gold/Silver prices are linked to International markets and often fluctuate. Once a transaction is initiated, you have to complete the purchase within five minutes, following which the prices are updated again.

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How do you determine the price?

At GoldLane, the rates on our gold/silver offerings are based on International Pricing Standards. Local taxes/GST is included before we determine the final price.

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My Buy order was successful, but it hasn’t reflected in my Digital Vault.

We usually take 5-30 minutes  to process your order. Don’t be alarmed if the transaction doesn’t reflect in the vault immediately. In case the status does not change after 30 minutes, please contact our support team and we’ll help you resolve the issue.

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