Goldlane Digital Gold FAQ
Yes, you can. You just have to pay for the cost of the differential amount and we’ll deliver the product to you.By paying an extra amount, the coins will be delivered to you.
For Example: In case you have 1.2 grams of gold in your vault and you wish to purchase a 2 gram gold coin, you can mark “Use my vault balance” at checkout and pay for the cost of the remaining 0.8 grams.
In case you’ve placed an order, and wish to change the delivery address, kindly contact our customer support team.
Yes. At the point of delivery, the recipient shall show any of the following Government-approved identification cards to collect the product:
- Aadhar Card
- Driver’s License
- Voters Identification Card Or
Only once the credentials of the recipient is confirmed, the company/courier agent will hand over the product. In order to ensure maximum safety, details of the recipient shall be noted and therefore, the recipient of the package is requested to cooperate with the delivery agent by providing a valid copy of their Government-approved personal identification card.
In case you missed the delivery, Immediately contact our customer support team.
We request our customers to check the product/package for any damage or tampering before accepting it. In case you happen to find any damage or receive a tampered package, do not accept it and the package will be returned to us and we will provide a replacement.
However, GoldLane shall not be held accountable for any loss or damage reported after the package has been accepted.
Please note that delivery dates may vary based on your location and other external factors. In case you feel it is taking longer, kindly contact our support team.