Goldlane Digital Gold FAQ

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Sell

How to sell my accumulated gold on GoldLane?
After entering the GoldLane app, 1.open sell option 2.choose commodity and enter weight you want to sell. 3.Check your bank details and enter iPin to proceed. We will transfer to your account after verification.
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Why are buy and sell prices different?

GST and other local taxes are the reason why buying and selling prices

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If I sell my digital gold, how long will it take for my money to be credited?

We take a maximum of 3 working days to clear all transactions.

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Why do you take 2 days to verify a bank account?

We verify bank accounts to prevent unauthorised user transactions. At GoldLane, security is a top priority. We recommend adding a bank account upon registering with GoldLane, thereby verifying your account at the earliest.

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I sold my gold but still haven’t received cash even after 48 hours?

We take 3 working days to verify the transaction and settle the amount with your bank. In case it has been more than 3 days, kindly contact our support team and we will help you out. 

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How do I change Bank Account details?

In order to change your bank account details, simply go to the Settings tab on the GoldLane app, click on Bank Details and press Edit.

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Can I cancel my sell order?

Unfortunately, once an order is placed, you will not be able to cancel it. 

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What is the minimum sell value?

The Minimum selling value for digital gold and silver must be greater than or equal to Rs. 10.

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In case of instant transfers, what are the charges?

While normal settlements are free of cost, we levy a charge of Rs.10/per transaction for instant settlements. However, your bank account needs to be verified for all the processes.

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